Exchanges, Returns & Refunds
Our existence is based on your happiness! So, if there’s anything that does not live up to your expectation, please do get in touch with our customer service team. I am sure we can work things out together.
WHAT IS OUR REFUND POLICY?
Relax, it's okay to change your mind, even after you have purchased something.
Please send back any items in their original condition* with your returns slip and order number. Unless faulty, this should be within 30 days of receiving your order. Anytime after that unfortunately we cannot offer refunds through our payment gateways, but we can still offer exchanges up to 90 days from the date you purchased.
*Original condition. This means unused and sealed in their original packaging and labels (free of perfume or odours of any kind).
NOTE: Sale items are not refundable, but we can exchange them for another item.
WHAT IF MY ITEM IS FAULTY
This sometimes does happen, we examine each garment prior to despatch to see if there any faults. In the rare event they are faulty, get in touch with us at email@example.com so we can understand what the fault is and how we can help replace it. Any faulty goods should be reported within 7 days of receiving your item. Items are checked and steamed prior to shipping.
HOW LONG DOES IT TAKE TO RECEIVE AN EXCHANGE OR REFUND?
We will replace your item within 24 hours of receiving it, providing we have the item you requested in stock, otherwise we will email you accordingly. Refunds normally take between 1-5 working days.
WHO PAYS FOR SHIPPING COSTS FOR RETURNS OR EXCHANGES?
Our shipping and handling fee for original orders is non-refundable for returns, exchanges or refunds.
Sending any return or exchange back to us will be at your own cost, but we will cover the cost of sending the replacement out to you (one time only). Any exchanges there after will be charged at a cost of £5.00 (UK/Europe) and £7 to £14 rest of the world depending on your location.
Sometimes we offer free shipping if total order is over a certain amount. If you return items that take you below the original offer, we will deduct £5 shipping charge (within the UK) £10 (for overseas).
OUR PEACH GUARANTEE SCHEME
If what you purchased has a peach woven label in it, that means its a genuine Carrot Banana Peach made garment, and our assurance to you is that garment has been made to the highest standard. Provided you follow our washing instructions if you find any faults arising from normal wear and tear, we will replace your garment up to the anniversary date you first purchased it.
PLEASE SEND ANY RETURNS TO:
CARROT BANANA PEACH
The Warehouse & Garages
Red Cow Yard,