Exchanges, Returns & Refunds

Our existence is based on your happiness! So, if there’s anything that does not live up to your expectation, please do get in touch with our customer service team. I am sure we can work things out together. 

WHAT IS OUR REFUND POLICY?

Relax, it's okay to change your mind, even after you have purchased something.

Please send back any items in their original condition* with your returns slip and order number.  Unless faulty, this should be within 30 days of receiving your order. Anytime after that unfortunately we cannot offer refunds through our payment gateways, but we can still offer exchanges up to 90 days from the date you purchased. 

*Original condition. This means unused and sealed in their original packaging and labels (free of perfume or odours of any kind). 

NOTE: Sale items are not refundable, but we can exchange them for another item. 

WHAT IF MY ITEM IS FAULTY

This sometimes does happen, we examine each garment prior to despatch to see if there any faults. In the rare event they are faulty, get in touch with us at orders@carrotbananapeach.com so we can understand what the fault is and how we can help replace it.  Any faulty goods should be reported within 7 days of receiving your item. 

HOW LONG DOES IT TAKE TO RECEIVE AN EXCHANGE OR REFUND? 

We will replace your item within 24 hours of receiving it, providing we have the item you requested in stock, otherwise we will email you accordingly. Refunds normally take between 1-5 working days. 

WHO PAYS FOR SHIPPING COSTS FOR RETURNS OR EXCHANGES? 

Our shipping and handling fee for original orders is non-refundable for returns, exchanges or refunds. 

However, we will pay the postage costs to exchange an item from within the UK/Europe one time only, to your address provided. Any exchanges after this will be charged at a cost of £5.00 (UK/Europe) and £7 to £14 rest of the world depending on your location. 

OUR PEACH GUARANTEE SCHEME

If what you purchased has a peach woven label in it, that means its a genuine Carrot Banana Peach made garment, and our assurance to you is that garment has been made to the highest standard. Provided you follow our washing instructions if you find any faults arising from normal wear and tear, we will replace your garment up to the anniversary date you first purchased it. 

 

 

PLEASE SEND ANY RETURNS TO: 

Carrot, Banana & Peach Clothing Co,Ltd.

8A Minshull Street, Knutsford, Cheshire WA16 6HG