Exchanges, Returns & Refunds

Our existence is based on your happiness! So if there’s anything we’ve done that does not live up to your expectation, please do get in touch with customer service and let us know, only then can we learn to serve you better.

 

NOT HAPPY WITH YOUR ITEM?


Don't worry, you have 14 days from the date you received your order to return it to us for a full refund or exchange (if you paid the full price). Just use the address below, pop it in the post with a note to us on what you want to exchange it for or if you would like a refund*. 

But before you do return it, please ensure:


1) The item has not be worn or washed
2) That all tags and packaging remain attached
3) Include your order number

 

DID YOU BUY THE ITEM ON SALE? 

You may have purchased something from us on sale, whilst we can't offer a cash refund, we can offer to exchange it for a different colour, size or style. Just remember to arrange to ship it back to us within 14 days of receiving it. But before you do return it, please ensure:

1) The item has not be worn or washed

2) That all tags and packaging remain attached

3) Include your order number

 

HOW LONG DOES IT TAKE TO RECEIVE AN EXCHANGE OR REFUND? 

We will replace your item within 24 hours of receiving it, providing we have the item you requested in stock, otherwise we will email you accordingly. Refunds normally take within 3 to 14 days, subject to the amount of customers we are attending to.

 

WHO PAYS FOR SHIPPING COSTS FOR RETURNS OR EXCHANGES? 

Shipping and handling fee is non-refundable for exchanges or returns. We will pay the postage costs to exchange an item from within the UK one time to your address provided. If you want to exchange it a second time, we will charge you £5.00. You will have to bare all costs in returning an item back to us. If you are sending back to us from outside of the UK, we will charge between £7 to £14 pending on location and weight. (We will always advise you prior to shipment).

 

PLEASE SEND ALL OUR RETURNS TO: 

Carrot, Banana & Peach Clothing Co,Ltd.
Cinnamon House, Cinnamon Park, Crab Lane
Fearnhead, Warrington, Cheshire WA20XP

 

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