Ordering & Tracking

ORDERING ONLINE

• If you have a voucher or discount code, you can add this onto your order at the checkout page.

• You will receive a confirmation email from us once you've ordered. If you do not receive this email, please contact us. For any inquires you can reach us on the live chat, by email, info@carrotbananapeach.com or call us on +44 (0) 20 3603 1328.

 

TRACKING YOUR ORDER

• You will receive an email for order confirmation and shipping confirmation.

• All orders are sent out with a tracking number, this is emailed to you as soon as your order has been dispatched.

Please track your orders here: TRACE & TRACK <https://www.royalmail.com/track-trace>

 

HOW LONG DOES IT TAKE TO DELIVER?

• European deliveries take around 3 to 7 days on average

• For destinations in Asia or the USA please allow 7 to 14 days. However, some deliveries can take a little longer for reasons beyond our control, such as customs.

 

HOW TO CANCEL MY ORDER?

• If you need to cancel your order, please contact us prior to confirmation of the shipment.

• If we've already posted your items you will need to refer to our 'returns & refunds' policy.

• If we have not yet posted the item to you, we can immediately cancel the order and refund your payment.

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