• If you have a voucher or discount code, you can add this onto your order at the checkout page.
• You will receive a confirmation email from us once you've ordered. If you do not receive this email, please contact us. For any inquires you can reach us on the live chat, by email, firstname.lastname@example.org or call us on +44 (0) 20 3603 1328.
TRACKING YOUR ORDER
You will receive an email for order confirmation (From us) and shipping confirmation from our shipping partners, in case you want to make alternative plans for receiving your orders, you can do this through our shipping company. You will also get an additional confirmation on the shipping despatch from us.
All orders are sent out with a tracking number, this is emailed (or if selected) sms'd to your mobile to you as soon as your order has been dispatched with the relevant shipping company.
You can track your orders here:
For Royal Mail <https://www.royalmail.com/track-trace>
For DPD https://www.dpd.co.uk
HOW LONG DOES IT TAKE TO DELIVER?
For UK, if the order is placed before 4pm, delivery would normally be next day. (unless order was placed on a Saturday or Sunday (including Public Holidays).
European deliveries take around 3 to 7 days on average
For destinations in Asia or the USA please allow 7 to 14 days. However, some deliveries can take a little longer for reasons beyond our control, such as customs.
If you would like to have your order despatched on a special delivery basis, email us or contact us to arrange. We will advise you the cost and details.
HOW TO CANCEL MY ORDER?
If you need to cancel your order, please contact us prior to confirmation of the shipment.
If we've already posted your items you will need to refer to our 'returns & refunds' policy.
If we have not yet posted the item to you, we can immediately cancel the order and refund your payment.